T E R M S & C O N D I T I O N S
We do not offer major changes on designs from The Collection; only minor changes can be made. For example formatting changes, text changes & ink color.
If you would like to make major changes to the design send us an email for a custom quote.
The Collection designs consist of 2 proofs before printing; this is where minor changes can be made, such as formatting changes, minor calligraphy changes. Any changes after this will incur a separate fee of $250.
Please carefully review your proofs for spelling/grammar errors, once approved printing will begin and we will not be able to make any additional edits without adding a separate fee.
The photo that you select for the Venue sketch or Watercolor invite will be the photo that is used for the illustration. If you decide to change this photo after the original photo is provided there will be a fee of $225 and up depending on the photo/detail, as this may change the price and delay the order. If the photo is changed early on (first week) of the order we will simply update the balance if the price changes based on the photo detail.
We will send you a questionnaire about the style/design so we can send you an accurate quote. Custom designs consist of 2 design rounds where you can move wording around, remove info, and/or add information (this does not include a full calligraphy re-write). If the artistic design or theme of the suite is completely changed (such as changing the illustration design from a floral theme to a Venue sketch) this will incur a fee of $275 and up (this depends on the extent of the change).
Custom maps, poems, and other art projects will be billed according to detail and the design size.
Handmade papers and envelopes are made by hand which means each sheet will have its own unique look, this may include slight color and/or texture differences, which is what gives the handmade look a more natural and romantic appearance.
We will show you digital proofs of your designs before printing, but this does not guarantee the exact color you see on your screen. Ordering a sample from The Collection will allow you to see the color in person before deciding on the color for your suite. Digitally printed ink will not be exactly identical to the same color ink when hand penned. Hand penned ink will be brighter and bolder because this is the actual pigment, not ink from a printer cartridge. These slight differences allow for a more unique contrast in your suite, whereas everything the exact same color appears less natural which takes away from the old vintage feel we aspire to.
Once your order is placed we will send you a follow up email where you will provide the information needed to create your suite and/or other item(s). We typically ask for 2-4 months for the design process & delivery, though this depends on our work flow. Ordering with plenty of time to spare is best.
The timeline of your order will increase from 1-2 wks. by adding envelope addressing, envelope printing, ribbon/string assembling, wax seal stamping, and/or other embellishments.
We do not have control over the stock of our suppliers. Place your order as soon as possible to allow for delays in paper/envelope color production.
Pricing on our website represents the full retail USD price and does not include shipping or postage. All prices are subject to change without notice. Pricing on customized orders will be determined based on the design and suite embellishments.
All domestic orders are shipped via USPS and typically take 2-3 days for arrival, tracking is also included. International orders are shipped via USPS International and typically arrives between 6-10 days. Once the order is shipped we are not responsible for what happens during the delivery process. We recommend placing your order as soon as possible to allow for possible delays.
Returns & Cancellations
Due to the handmade nature of our work they are non-refundable and not eligible for return or exchange. If there is a misspelled envelope we will gladly re-pen and ship. If there is an error on work approved by the client then there will be an additional fee for the extra service which will also prolong the delivery date. PLEASE BE SURE TO GO OVER THE PROOFS CAREFULLY BEFORE APPROVAL, Thank you :)
The information that you provide on our website is never shared and is only used to communicate during your ordering process. We will never sell your information.